Contact Us
Last Updated: June 21, 2026
Contact Methods
We provide multiple channels for customers to reach our support team. Please choose the method that best suits your needs.
Email Contact
Our primary contact method is email. We recommend using email for the following types of inquiries:
Order status and tracking questions
Return and refund requests
Product information and sizing questions
Delivery issues or lost package reports
Privacy policy questions or data requests
General customer service inquiries
Email Address: info@dfynesshop.sbs
Email Response Time: We aim to respond to all emails within one business day. During peak periods, response times may extend to two business days. If you have not received a reply within two business days, please check your spam folder and then resend your message.
Phone Contact
For urgent inquiries that require immediate attention, you may call our support line.
Phone Number: +1 (404) 820-4938
Phone Support Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time
Phone Response: If you call during business hours, a support representative will assist you directly when available. If all representatives are busy, you will be directed to leave a voicemail. Please leave your full name, phone number, order number (if applicable), and a brief message. We will return your call on the same day or the next business day.
Voicemail Instructions: When leaving a voicemail, please speak clearly and provide the following information:
Your full name
Your callback number
Your order number (if you have placed an order)
The reason for your call
Mailing Address for Correspondence
For written correspondence, legal notices, or any documents that must be sent by postal mail, please use this address:
7025 Higgins Rd, Laytonsville, MD 20882, United States
Mail Response Time: Correspondence sent by postal mail may take 10 to 15 business days to receive a response, due to processing and delivery times. For faster service, please use email or phone.
Return Address
Return packages must be sent to the same address listed above. Please ensure you have obtained a return authorization and prepaid label before sending any return package. Unauthorized returns will not be processed.
Information to Include in Your Inquiry
To help us resolve your issue quickly and accurately, please include the following information in your communication:
Your full name
The order number associated with your purchase
The email address you used when placing the order
A detailed description of your question, issue, or request
For return requests: a clear photo showing the quality issue
For delivery issues: the tracking number from your shipping confirmation
Unauthorized Contact Channels
We do not provide customer support through social media platforms (including Instagram, Facebook, Twitter/X, TikTok, or YouTube) or through messaging apps such as WhatsApp, Telegram, or Signal. Please use only the official email address and phone number provided above to ensure your inquiry is properly recorded and addressed.
Escalation
If you have contacted us and your issue has not been resolved to your satisfaction, you may request to speak with a supervisor or escalate your case. Please mention your previous contact and the case number (if provided) when making your escalation request.
Complaints and Feedback
We welcome your feedback and take complaints seriously. If you wish to submit a formal complaint, please send an email with the subject line “COMPLAINT” followed by your order number. We will acknowledge receipt within 2 business days and provide a full response within 10 business days.