Last Updated: June 21, 2026
Orders and Shipping
Q: Do you offer free shipping?
A: Yes. All orders delivered to addresses within the contiguous United States receive free standard shipping. There is no minimum purchase amount required. You will not be charged handling fees or any additional shipping-related charges.
Q: Where do you ship?
A: We ship exclusively to the 48 contiguous United States. We do not deliver to Alaska, Hawaii, PO boxes, APO/FPO military addresses, or any U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands). International shipping is not available.
Q: How long does it take to receive my order?
A: The total time from order placement to delivery is approximately 4 to 8 business days. This includes 1 to 2 business days for order processing and 3 to 6 business days for transit after your order leaves our facility. Processing does not occur on weekends or federal holidays.
Q: How do I track my order?
A: Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and the name of the carrier. You can enter the tracking number on the carrier’s website to view the current status and estimated delivery date. Tracking information may take up to 24 hours to become available.
Q: Can I change my shipping address after I place an order?
A: No. Once your order is placed, we cannot change the shipping address. Please double-check your address before completing your purchase. If you entered an incorrect address, you must contact us immediately. However, we cannot guarantee that we can stop the order from being shipped to the incorrect address.
Q: What if my package is lost?
A: If your package has not arrived within 10 business days after the estimated delivery date, please contact us. We will open an investigation with the carrier. If the carrier determines the package is lost, we will issue a full refund or send a replacement, depending on your preference.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. We do not accept American Express, Discover, cash, checks, money orders, or buy-now-pay-later services.
Returns and Refunds
Q: What is your return policy?
A: You may return items within 30 calendar days of delivery if the item has a quality issue, such as a manufacturing defect or pre-delivery damage. The item must be unused, unwashed, and in its original packaging with all tags attached. Returns for change of mind or incorrect size selection are not accepted.
Q: How do I start a return?
A: Send an email to our contact address with your order number, the item name, a clear photo showing the quality issue, and a brief description. We will review your request within 1 to 2 business days. If approved, we will send you a prepaid return shipping label and instructions.
Q: Do I pay for return shipping?
A: No. We provide a prepaid return shipping label for all approved returns at no cost to you. There are no restocking fees or any other deductions from your refund.
Q: How long does it take to get my refund?
A: After we receive your returned item, we inspect it within 1 to 2 business days. Once approved, we issue the refund. The time for the refund to appear in your account depends on your bank or card issuer. Credit card refunds typically take 7 to 10 business days. Debit cards take 5 to 7 business days. PayPal refunds are usually visible within 1 to 2 business days.
Q: Will I receive a full refund?
A: Yes. You will receive a full refund of the purchase price of the returned item. Since we offer free shipping, no shipping charges will be deducted from your refund.
Q: Can I exchange an item instead of returning it?
A: We do not offer direct exchanges. To exchange an item, please return the original item using our return process and place a separate new order for the desired item.
Q: What if I receive a damaged or defective item?
A: If you receive an item that is damaged or defective, please contact us within 7 days of delivery. Provide your order number and clear photos of the damage. We will arrange a free return and either issue a refund or send a replacement, at your option.
Products
Q: What types of products do you sell?
A: We sell activewear and gym clothing for adults. Our product categories include shorts, joggers, leggings, sports bras, t-shirts, tank tops, hoodies, sweatshirts, jackets, socks, and underwear. All products are designed for fitness and athletic use.
Q: Where are your products made?
A: Our products are sourced from manufacturing facilities in various countries. The specific country of origin may differ by product and is not consistently listed on all product pages. If you require origin information for a specific item, please contact us and we will provide what information is available.
Q: Do you have size charts?
A: Yes. Size charts are provided on individual product pages. Sizing may vary across different product styles, so we recommend checking the chart on the specific product page before selecting a size.
Q: Are the products authentic?
A: Yes. All products sold on this website are sourced from legitimate suppliers and manufacturers. We do not sell counterfeit or imitation products.
Q: What should I do if the product does not fit?
A: We do not accept returns for incorrect size selection unless the item has a quality issue. We recommend carefully reviewing the size chart on the product page and taking your measurements before selecting a size. If you are unsure about sizing, please contact us before placing your order.
Customer Support
Q: How do I contact customer support?
A: You can contact us by email at info@dfynesshop.sbs or by phone at +1 (404) 820-4938. Email is recommended for all inquiries except urgent matters.
Q: What are your customer service hours?
A: Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We are closed on weekends and federal holidays. Emails received after hours will be answered on the next business day.
Q: How quickly will I get a response?
A: We typically respond to email inquiries within one business day. Phone calls are answered during business hours when representatives are available. If you leave a voicemail, we will return your call within one business day.
Q: Can I return an item without contacting you first?
A: No. You must contact us and receive a return authorization before sending any item back. Returns sent without authorization will not be processed and will be returned to you at your expense.
Q: Do you offer support on social media?
A: We do not provide customer support through social media platforms. Please contact us only through the official email address or phone number provided on this page to ensure your inquiry is properly handled.